Dedicate this week to honor your customers' contributing role in helping you achieve success in your business. By focusing on them, you ensure them of their importance to you and your organization.
Great Customer Service begins with the relationship that you establish between you and your customers from the start. It’s important to build a positive connection with them by building strong rapport. Use these quick and easy methods to create solid connections:
- Give your customers the PERSONAL TOUCH. You can easily show how much you value them simply by taking the time to know their names.
- BUILD TRUST in your relationship. Don’t just let it happen, make it happen. Honor your word. Keep your promises.
- SHOW APPRECIATION for your customer’s business by doing little things for them. Reward them for repeat business; give inexpensive incentives such as gift certificates or thank-you letters and encourage them to keep coming back.
- SHOW INTEREST in your customers. Recognize milestones. For example, let’s say a customer tells you they are on their way to their son’s soccer game. If within a few days, they come in to see you or they call, ask them, “who won the big game the other day?” This not only shows that you listen and remember, but that you care about them as people and not just as a customer.
Rev up your team now! Get your workplace involved! Prepare some exciting activities for fun and recognition.
Need inspiration? Check out the official Customer Service Week site for product, ideas, & more at http://www.csweek.com/customer_service_week.php
Need inspiration? Check out the official Customer Service Week site for product, ideas, & more at http://www.csweek.com/customer_service_week.php
~~~~~Tell Tammy~~~~~
I'd love to hear about your Customer Service Week plans. Why not share them here.
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