National Boss's Day 2011

Is Boss’s Day for Bosses Only?

Monday, October 17^th is National Boss’s Day, a day that’s recognized as a time to shower employers with flowers, gifts, parties and awards to show how much they are appreciated.  But is Boss’s Day for Bosses only?

Not entirely.

Boss’s Day also promotes relationships between the head of the workplace, aka the boss, and the people under their employ. It’s a time when the people from multi-level positions celebrate together to display a unified workforce. You see, this way, employees benefit too.

But it’s called “Boss’s” Day” because the workplace is a reflection of the boss, their performance and their achievements. Boss’s Day acknowledges the “great” boss and inspires the average one to become great.

A great boss:

• Provides direction and focus to create a mutual sense of purpose
• Values their people as individuals
• Fosters solid relationships by earning respect and building trust
• Constantly provide their employees with opportunities to learn and grow

So to Employees I say: Celebrate Boss’s Day to honor the person you work for and the environment they’ve created for you.

To the Boss I say: After all the excitement dies down and you’re posed with the question - What’d you get for Boss’s Day? -  before you answer, think of your staff and ask yourself:

"Other than the fact that I’m the boss, did I actually earn a celebration for Boss’s Day?"

If you honestly feel the answer is YES, then Good For You! If you answered NO, don’t fret; it’s not too late. Just make today the day you turn it around and become the kind of boss you’d like to be; the kind of boss you’d like to have; the kind who doesn’t just know what it takes, but actually does what it takes to earn the title of a Great Boss. 

~~~~~Tell Tammy~~~~~

What're you doing for Boss's Day? 

Explore Several Techniques to Maintain Inner Balance

There is no one method to maintain balance in life so it’s wise to use whatever works to maintain yours. 

There are definite practices that afford me the positive feelings that come from being centered and balanced; like meditation, sacred walks, journaling, etc. For the most part, those daily practices work. But then there’re those days when I find I need an extra dose of “letting go” of thoughts and feelings that threaten to rattle my spirit to the core.

In my new book, “Creating B.L.I.S.S. – Better Living In Seven Steps”  , I have outlined various ways to get to that wonderful state of balance and the benefits that come from knowing when to use them; techniques that include prayer, meditation, yoga, walking, breathing, playing, and many others as they all tend to place the spirit in harmony.

What really works is whatever works for you. Explore different methods but know that it’s not necessary to do them all. Only when you understand how you benefit from each, will you know what to do to benefit yourself the most.

For example, an early morning walk can be an energizing start to a great day. And if your day later takes a hectic turn, try meditation to stay focused on the actions needed to get you through the remainder of your day. And if meditation’s not possible at the time, focus on your breathing; that always works. You’re breathing anyway, why not be mindful of it and expel all stress with each exhale. Get the idea?

Know which techniques work best when your spirit needs them the most. And remember; don’t wear yourself out trying every technique you’ve ever heard of. Simply do what’s necessary to boost your spirit when the need arises and you will lessen all threats of imbalance. 


~~~~~Tell Tammy~~~~~

How do you maintain balance in your life? 

Who Are You?

Have you ever asked yourself this very basic question? If you have, did you listen to your answer? Notice I said your answer and not the answer. What comes to mind may not be your true answer; not what's really inside of you. It may come from you and it may come from others who know you; or think they know you. Worse yet, it may come from those who knew you in the past, even though you're not that person now.

So who are you? Did you think of an answer yet? Were they your thoughts or someone else's? We get so caught up in what's going on outside of ourselves...family, work, duties, obligations...yadda, yadda, yadda...that we tend to bury our true selves.

Sound familiar? Recognize yourself yet? Don't feel bad if you do. This has been the case for all of us at some point in our lives. But it doesn't have to continue that way for the rest of our lives. So what do you do? You silence the outside noise and calm yourself to:

• Get to know yourself
• Distinguish between your own ideas and those influenced by others

Then, just as you love, trust and believe in a close friend, you will learn to love, trust and believe in your inner voice...your true self.

~-This post is an Excerpt from my soon-to-be released book 
“Creating B.L.I.S.S. ~ Better Living in Seven Steps”

For a sneak peek, read a sample chapter from the book HERE  

Customer Service Week Begins Today

Today begins Customer Service Week 2011. This special week was introduced over 20 years ago by the International Customer Service Association as a series of week-long events to recognize the people who worked in areas of customer service. 

Dedicate this week to honor your customers' contributing role in helping you achieve success in your business. By focusing on them, you ensure them of their importance to you and your organization. 

Great Customer Service begins with the relationship that you establish between you and your customers from the start. It’s important to build a positive connection with them by building strong rapport. Use these quick and easy methods to create solid connections:

• Give your customers the PERSONAL TOUCH. You can easily show how much you value them simply by taking the time to know their names.
•  BUILD TRUST in your relationship. Don’t just let it happen, make it happen. Honor your word. Keep your promises.
• SHOW APPRECIATION for your customer’s business by doing little things for them. Reward them for repeat business; give inexpensive incentives such as gift certificates or thank-you letters and encourage them to keep coming back.
• SHOW INTEREST in your customers. Recognize milestones. For example, let’s say a customer tells you they are on their way to their son’s soccer game. If within a few days, they come in to see you or they call, ask them, “who won the big game the other day?” This not only shows that you listen and remember, but that you care about them as people and not just as a customer. 

Rev up your team now! Get your workplace involved! Prepare some exciting activities for fun and recognition. 


Need inspiration? Check out the official Customer Service Week site for product, ideas, & more at http://www.csweek.com/customer_service_week.php

~~~~~Tell Tammy~~~~~

I'd love to hear about your Customer Service Week plans. Why not share them here.