Refrain from Blame

Customer BLISS begins with the value you place on your customers, teammates, and colleagues. Show respect to everyone and everyone wins. When a problem arises due to neglience or a mistake on the part of a co-worker or other employee, don't point out blame. Instead:

• Attempt to rectify the problem through the necessary procedures.

• Then AFTER the customer leaves, inform the involved individuals of the situation as it happened and explain what was done.

By taking the situation in hand...or in other words, by accepting responsibility for the situation, you satisfy the customer and keep individuals and workplace reputations intact.

Never let co-workers look bad. It'll only make you all look bad. Value and take care of all your customers; internal and external.

"Courtesy and respect keep all customers Blissed"