Monday, May 7, 2012

            City of Hampton's
          Administrative Professionals 
                    Support Group
                            April 26, 2012 
Author & Keynote Speaker,
TAMMY THOMAS HOPSON
                                          
                             
                            Getting Ready...                           

Setting Up

My Hype-man makes sure
everything's Just Right!
Final Inspection...Everything's A-Go!



A Blissfully Full House!









Mmmm...the food was
DELICIOUS!


Robert & Me





Friday, May 4, 2012

Bliss Book  Event 
                for the
First Fuits of Praise
                   
                           Women's Day 
                                               Hosted by 
                     The Women's Ministry
                                         April 21, 2012

Speaker Tammy & Hostess Lisa
Mary, My Blissful Associate
     

Pastor & Brother Rick taking care
of the set-up


Vendors Getting Ready


Thursday, May 3, 2012

7 Ways to be and Stay Satisfied With Your Job

Do you get excited when you think about the functions of your job? Or are you only interested in doing what's necessary to get you from Monday morning to Friday evening without a hitch?

The way you feel about your job depends on you; your perceptions and your attitude. Maybe you feel you're lacking in the job satisfaction department. If so, consider the following to bring satisfaction back to your position:

Pride and a Positive Attitude 
Keep in mind the fulfilling position you hold and take pride in your role as a service provider. Pat yourself on the back for the great job that you do. Feel good about yourself when you think of the responsibilities that have been placed in your care.

Shared Vision
Determine your definition and your vision of quality service. Compare it to that of your department and team. If you're not all on the same sheet of music, take the initiative and request input from your colleagues to create the necessary steps to get there. Work with your team. Understand, create and agree on new processes and procedures to provide quality service.

Knowledge & Focus
Know your job inside and out. Familiarize yourself with company policies so you can focus on your customer without worrying about your performance. For example: let's say that in the interest of trust, you offer your customer a refund for a prior service mix-up; however, policy dictates this should not be done. Knowing the rules beforehand eliminates the chance of making a bad situation worse by offering something you'd have to either take back, or take a career hit for. Understand just how far you are able to go for your customer. If necessary, ask your supervisor for clarity. Then you can focus on your customers' needs without worrying about errors in job performance.

Improvement 
It's not enough to provide great service. It's also your duty to continuously strive to improve and provide the highest quality of service to your customers, both internal and external.

Dedication
Meet and surpass the expectations of your internal and external customers. Be dedicated to them and to yourself by staying focused on your job-related goals and your current performances. How do you measure up to your own expectations?  

Commitment
Like your dedication, commit to creating a positive experience for everyone. Go above and beyond the expectations of your customers and colleagues. Commit to this and deliver quality service.

Willingness
After studying the previous areas of performance, how willing are you to do what it takes to get the job done?

Job satisfaction begins and ends with YOU. Whether you work 20, 40 or 60 hours a week, the time you put in becomes less stressful when it is spent in a positive frame of mind. Keep in mind that you can't do anything about the actions or attitudes of others, nor can  you control those unexpected situations that constantly creep up. But you can control the way you perceive them which determines how you deal with them.

Whenever there's an issue preventing you from having a great attitude, identify it and do what's necessary to fix your perception of it. Equip yourself to confidently deal with whatever comes along and improve your overall performance.

Become passionate about your job again. And at the end of each workday, ask yourself,
                          "Am I satisfied with my performance...with my job?"
       
                Then think of how good you'll feel when your answer is a resounding "YES".


A SUCCESSFUL BOOK EVENT

Thank you to everyone who came out to Club Twist to support me and my book
Creating BLISS-Better Living In Seven Steps.
Rosalyn & Me
Lena brought her previously-purchased
book for an autograph
Filling Book Orders and
Signing Autographs
BLISS-talking to the Audience
I signed right out of
my Jacket!
Inspired by my presentation, this Young
Gentleman wrote a poem right then
and recited it over the mic.





The audience was inspiring, personal conversations were intriguing, and the many requests for autographs was humbling. 

Share with me some of the night's most BLISSFUL moments...

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